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BLUE CROSS BLUE SHIELD OF FLORIDA

 MYBLUESERVICESM

When you register with MyBlueServiceSM, you have 24-hour access to a variety of self-service tools and health related information.  For FIRST TIME USERS, simply click on “MyBlueServiceSM” on the left side of the page.  Select the “New User” option and complete the registration form, setting up your personal identification number (PIN) for secure access.  Since this service is personalized, you can get specific benefit and claims information, including:

My Coverage - general or detailed information about your current benefits. 

My Account – provides a list of claims information and status, with a printable claims record option.  Also, it enables you to view and change personal information about you or your dependent(s).

Health and Wellness – helpful resources provided to you because the more you know, the easier it is to stay healthy.  For example:

• Health Dialog® - a helpful resource that provides answers to general health and prevention questions, utilizing health coaches and web-based information tools.  Free audio, video and printed information is also available for you. 
• Health Programs – a series of specialized programs and services designed to help you manage your health over the long-term, such as:

  Facility Care Coordination - a voluntary program that helps with coverage and benefit decisions if you show a high risk for an extended stay in an acute care facility, or have complex needs after you leave a facility.

  Personal Case Management - enables case managers to assist members with serious or chronic health problems in accessing their covered services under their health plan.

  Prenatal Education/Early Intervention (Healthy Addition) – for expectant mothers; designed to encourage preventive care by providing special emphasis on educating women with risk factors that may cause a complicated pregnancy.

  Chronic Disease Management - designed to help members and their families meet the challenge of managing chronic and complex conditions, such as diabetes, asthma and congestive heart failure.

• Health Links – links that help keep you up-to-date on the latest health information.  Provides downloadable guides, such as The Pocket Guide to Good Health for Adults, The Pocket Guide to Staying Healthy at 50+, and Child Health Guide—Put Prevention into Practice.
• Florida Blue - a newsletter, provided by Blue Cross Blue Shield of Florid, which provides timely information and articles to help you stay healthy and well.  

BLUE COMPLEMENTS

Expands your health care choices and offers discounted products and value-added services.  The program is free to members and many of the services can be accessed throughout Florida, and even nationwide, just by showing a member ID card. Services offered are: disc

• Healthy Alternatives – a complementary alternative medicine program that includes discounts of up to 25 percent or more with contracted chiropractic, acupuncture, and massage therapy providers through ASH Networks, not only in Florida, but nationwide.  You should exhaust the benefits available through your health plan before utilizing the Healthy Alternatives discount program.
• HEARx - Discounts on hearing products - Members receive free hearing examinations — a savings of 25% off the retail price of any hearing aid purchased at HEARx centers, or special promotional prices that provide even greater savings.
• Vision Care Discount Program - receive comprehensive vision care with significant savings on both eye exams and eyewear through a program offered by Cole Managed Vision’s, Vision One® program.
• Fitness Clubs Membership Discounts - members who join the GlobalFit program can receive discounts of 20-60% at more than 1,500 participating fitness clubs in GlobalFit’s nationwide network.
• Healthyroads, Inc. - through “My Store” at Healthyroads, you are eligible to receive discounts of 15-40% on thousands of wellness products, such as vitamins, minerals, sports nutrition supplements, health-related books and videos, herbal supplements, and more.  Best of all, shipping is free.
• Jenny Craig Weight Management Program – members who enroll in Jenny Craig® will receive up to 50% off their weight loss management program. Members can also take advantage of personalized weight loss and maintenance support by a trained Jenny Craig consultant.

HOSPITAL ADVISOR – An online resource that provides information regarding hospital procedural outcomes and patients’ hospital experiences.  With access to critical information, you can choose a hospital based on your personal references and needs.

e-MEDICINE – Offers members a way to communicate with their physician and their offices via the Web, whenever it's convenient for them.  Working with RelayHealth®, e-Medicine offers members and their physician a safe and confidential way to communicate about non-urgent health care needs.  It's as easy to use as email and incorporates security measures that help ensure privacy.  Members using the e-Medicine online tool, will be able to:

• Schedule appointments
• Receive normal lab results
• Request prescription renewals and refills
• Request referrals
• Consult with their physician on non-urgent health matters or symptoms

*Talk to your physician to determine if he or she is enrolled with RelayHealth®. Unsure if your doctor is enrolled? You can search for your doctor in the Patient area of the website. To determine if an online medical evaluation is a covered service, call the toll-free number on your member ID card.